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Promise ServicePlus SP3YEAR

Promise ServicePlus SP3YEAR
Price $958.79
Manufacturer: Promise
Mfg Number: SP3YEAR
SKU:
Condition: New
UPC: 704118043316
Accessories
Description
The Promise ServicePlus Plan is an upgrade to VTrak's outstanding 3-Year limited advance replacement warranty, adding a rapid response on-site hardware parts replacement service. This service is available 24-hours a day, seven days a week for the entire warranty period.
Specifications
Manufacturer Website Addresswww.promise.com
Product TypeService
Manufacturer Part NumberSP3YEAR
Service NameServicePlus
ManufacturerPromise Technology
Brand NamePromise
Service Details

The Promise ServicePlus plan features the rapid dispatch and installation of critical replacement components. VTrak storage administrators can rest easy knowing they are backed by full 24-hour by seven-day on-site component replacement. In conjunction with Promise's 3-year standard Limited Warranty on the hardware and our 24x7 Technical Support help line, this Plan assures you the best available support to minimize downtime. Average response time can be as fast as four hours in most major metropolitan areas after failure verification.

Note:
Customers outside the four-hour support regions will receive Next Business Day (NBD) on-site support.

Product Support
  • VTM610i
  • VTE610sD
  • VTE610sS
  • VTE610fD
  • VTE610fS
  • VTJ610sD
  • VTJ610sS
  • Service Availability24 Hours/Day x 7 Days/Week
    Service Description24x7x4 Hour
    Service Duration3 Year
    Service TypeMaintenance - Replacement - Electronic and Physical Service
    Service LocationOn-site
    Provided SupportEmail SupportPhone SupportReplacement
    Response Time4 Hour
    Additional InformationThe supported Promise VTrak models are sold through Promise authorized channels in the United States and Canada. These products are provided to our partners without hard drives. Hard drives installed in these systems are not covered by the Promise ServicePlus on-site hardware replacement plan.
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