Express Exchange:Service is offered to all ViewSonic customers within the United States and Canada for purchase on eligible products pursuant to the terms set forth herein, and in conjunction with a valid warranty. In the event your product manifests a covered defect during the term of the Standard Limited Warranty, ViewSonic will replace the defective product instead of you having to wait for diagnostics and repairs. Express Exchange Service provides you with a comparable refurbished unit, usually shipped within two 2 business days of the your phone call, provided that the call is received by 12:00 p.m., Pacific Time (Saturdays, Sundays and major U.S. and Canadian Holidays are excluded from the 48 hour Service guarantee).
Note:Delivery in certain areas may be delayed due to the shipper's practices and/or customs clearance. Delays beyond ViewSonic's control, including but not limited to shipper's practices, natural disasters, and customs clearance delays, are excluded from the Express Exchange Service guarantee.